Work in Portugal

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Dutch-Speaking

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Total Gross Cash Compensation: 1,150.00 / month
Includes:

• Base salary

• Monthly holiday & Christmas allowances

• Meal allowance (7 per working day)

• Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

• Health insurance from day one

• Potential productivity bonus (performance-based)

Total Gross Cash Compensation: 1,409.00 / month
Includes:

• Higher base salary (no apartment benefit)

• Monthly holiday & Christmas allowances

• Meal allowance

• Health insurance from day one

• Potential productivity bonus (performance-based)

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

• Monday to Friday 08:00 to 17:00
• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Dutch holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me